Welcome, new clients!We sincerely look forward to meeting you & your pet! (*Since 2020, we have gone through some periods where we are not accepting new clients due to patient caseload – please call the clinic to see if we have any limitations at this time.)
Please call us (630-983-5551) to schedule your first appointment & ask us any questions you may have!
Please send your pet’s medical records to us via email (contact@napervillevets.com) prior to your first appointment. We are happy to help acquire records from prior clinics as needed.
Please arrive 10-15 minutes prior to your first appointment for paperwork & to help your pet get acclimated!
Due to prior ‘no show’ new client/patient appointments, as of 1/1/2024, we require a non-refundable reservation fee in order to book a new client/patient appointment. This fee is then applied to the cost of your pet’s exam at the time of the scheduled appointment. We apologize for any inconvenience. We pride ourselves in dedicating our vets’ and staff’s time to you & your pet.
No Show Policies:
Effective 1/1/2024, clients that ‘no show / no call’ to a doctor appointment will need to leave a non-refundable reservation fee in order to schedule future doctor appointments. The reservation fee is the current cost of an office call (exam) for standard appointments and is a higher reservation fee for procedures.
‘No show / no call’ is considered not being present at the clinic (or calling to notify us of the missed appointment or late arrival) within 15 minutes of the start time of the appointment.
Arriving late to any appointment may result in rescheduling.
We apologize for any inconvenience. As an appointment-based, local practice, we work hard to accommodate our patients’ needs as much as possible, and a missed appointment means we were unable to help another pet during that time. We reserve both doctor & support staff time for each appointment scheduled in order to serve you and your pet well!
Prescription Refills:
Please allow 48 hours for prescription refills of routine medications. If your pet urgently needs a refill, please kindly notify our staff of the urgent need & we will do our best to accommodate, but in the future, please try to allow 48 hours for routine doctor review & filling of meds.
Prescription foods are often in stock but can also be special ordered – please call the clinic for information or with any questions.
Medications that need to be special ordered from the clinic typically need a one week lead time – please plan accordingly.
Online orders for direct-to-home shipping can be placed through our online pharmacy portal – check out the “pharmacy” tab on our website!
Staff Interactions & Behavior Agreement:
The best veterinary-client relationships are based on trust, communication, and mutual respect. We want what is best for your pet; we have dedicated our lives to veterinary medicine and the care of animals. We will treat you and your pet with kindness and respect, and we ask that you do the same to our team.
Abusive language, yelling, threats, as well as intolerant language (including racist, sexist, and homophobic comments) will not be tolerated and are grounds for immediate termination of our relationship.
Please let us know if you have any concerns with our side of this agreement, & please be kind to our doctors & staff!
